Irate Customers, We’ve Got You Covered – Episode 7

Luckily we don’t get a lot of customer complaints, but in business they are sometimes a fact of life.  Because we take them very seriously and to ensure they are handled appropriately, we decided to institute a more formal Customer Feedback & Satisfaction Process incorporated into our Vision ERP system.  Before rolling the whole process out and training everyone, I decided to "test" it out first on a few of our Customer Service Representatives.  

Since they’re busy (serving our customers of course!), I thought I would make the test a little fun for them by setting up some phony customers.  Please see one of my sample complaints below:   

Debbie,

We’ve been doing business for awhile now and have had no issues with our packaging, but lately we’ve been having a lot of problems with your delivery drivers.  Every time they make a delivery, they lay on the horn and screech out of the parking lot.  This is a huge issue because they’re scaring our cows!  Our motto is Holy Cow Our Ice Cream Rocks!, but ever since your drivers started raising hell at our facility our motto is Holy Cow Our Ice Cream Tastes Like Rocks because our cows don’t want to give up the milk.  Is there anything you can do to fix this?

Thanks.

Lova O Bovines | Buyer
Holy Cow Ice Cream Co.

I am especially proud of my fake customer name J  

Good and bad, we love to hear from you!  That’s what makes us better, so feel free to contact your Sales Rep and/or CSR and unload.