Irate Customers, We’ve Got You Covered – Episode 7

Luckily we don’t get a lot of customer complaints, but in business they are sometimes a fact of life.  Because we take them very seriously and to ensure they are handled appropriately, we decided to institute a more formal Customer Feedback & Satisfaction Process incorporated into our Vision ERP system.  Before rolling the whole process out and training everyone, I decided to "test" it out first on a few of our Customer Service Representatives.  

Pick Me! Pick Me! – Episode 6

Although AllpakTrojan has an in-house structural and graphic design center comprised of very talented people (you should take advantage of these services if you haven’t already), we have a ton of creative people working in various other departments too.  To tap into this font of imagination, we held our 1st Annual Employee Photo Contest recently.  We had a whopping 112 entries and all the employees got to vote on their 1st, 2nd, 3rd and Honorable Mention choices. 

The Case of the Sandwich Biter – Episode 5

I consider myself to be a fairly generous person.  Heck, I served in the Peace Corps back in the day.  However, when it comes to food people need to back off.  It’s not that I don’t like to share, but I like to be asked first.  Anyway, I thought the grade school days of lunch box raiders (there’s always one digging in at recess) were over.  Unfortunately, I came in one recent morning and was shocked to discover how wrong I was.

Bite Me Judges – It is Stochastic Screening! – Episode 3

So, part of my job here involves submitting some of our best work (proud to say we have a lot) into a variety of industry competitions.  A little healthy competition is good for everyone I always say (well I do now).  Recently, I entered one such illustrious show and heard back through the printing grapevine that one of our entries was submitted into the wrong category.  What say you?!